How To Search The Knowledge Base

Question: 

What is the IT Knowledge Base and how can I use it?

Answer:

The IT Knowledge Base contains articles that can help you answer questions you may have about IT services at Cambrian College.  Searching the Knowledge Base can quickly take you to the information you are looking for.

There are two ways to search for Knowledge Base articles:

• Search by keyword or phrase
• Search by looking through the Knowledge Base catalog

Details:

Use the search tool

1. On the Main Client Portal page, select Knowledge Base in the top burgundy ribbon.
2. On the Knowledge Base main page, select the Search link, located in the Knowledge Base navigation menu.
3. Enter the terms you wish to find and either hit Enter or select the Search button to display your search results.

Search by category

1. In TeamDynamix, select Knowledge Base in the black ribbon.
2. The Knowledge Base home page displays available categories.
3. Locate and select the Category that is most relevant to your question.
4. Choose the Article that best matches your question. You will be taken to that article's page for an explanation of that topic and links to any related Knowledge Base articles.