MS Teams - Migration FAQ

July 24th, 2025, with minor work throughout the week and weekend.

Skype for Business is out of support and will be depreciated before the end of the year.

You can navigate here to our teams articles, view the attached PDF, or watch our pre-migration Microsoft Teams Calling training seminar:

Nothing will change with your personal voicemail, it is already hosted in Teams.

Your departmental voicemail will still exist and be delivered to your Outlook it will just show up under groups now for full instructions you can see here: Article - MSTeams - How to Access Dep... .
How to change the greeting will be different: Article - MSTeams - How to change you...

Yes, your extension will remain and external contacts will still be able to enter your extension when calling the main line. Internal dialing however will need to be done by name. 
Please ask external callers to pay close attention to the main greeting, as you must dial 9 to dial by extension when calling from external to 705-566-8101.

Nothing, while the look may change they will function the same as before, unhook the handset or select the speakerphone option to be automatically connected to the operator.

Your phone will be automatically updated to the latest version during the migration, follow the on screen instructions to login. Full instructions are available here: Article - MSTeams - Signing into your...  If you need further assistance please log a ticket here: Service - Teams & Phone Support

No. The main number and other Cambrian published numbers (like fax lines) will not change, calls will just ring MS Teams instead of Skype for Business

Yes. The Teams mobile app is available through the app store, or Google play store. You will need to sign in with your Cambrian College email address and password. You will then be able to make and receive calls on your mobile device provided you have Internet access.

You can log a ticket here: Service - Teams & Phone Support  or reach out to/Visit the IT Service Desk.