**UPDATE**
Regarding Incident #1520177: INF-COMMS advised:
Unfortunately the BToE connector does not officially support Windows 11. It can be installed, and launched, but the interface cannot be accessed because it does not properly load into the System Tray. It does not appear that HP (who now owns Poly) is interested in supporting development of the application further.
That said, PIN authentication is the best option we have at our disposal as we move forward with Windows 11 deployment.
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There are 2 methods of signing into the CCX 500, PIN and BTOE.
Signing in with PIN Authentication
- Select the Sign In button.
- Select Pin Authentication
- Input the extension and PIN for that extension. then select Sign In
- Wait until the sign in process completes
Signing in with BTOE or Computer Authentication (only support for windows 10)
- Install the BTOE connector (if installed skip to step 6). Please reach out to IT Service desk for assistance.
- Download the PolyCom_BToE_Connector from the appropriate source and double click to install.
- Agree to the License Agreement
- Click Install with defaults checked.
- Uncheck view readme, and Select Finish
- The next 4 steps are done on your phone: Wake up your phone by tapping the touch screen.
- Select Sign In
- Select Via PC
- Ensure the Pairing Mode is set to Manual
- Note down the Pairing Code (yours will be different)
- Back to your computer: Open the system tray and right click the BTOE icon, selecting Pair with Phone
- Type in the pairing code from the phone
- Sign into Skype for Business with your usual credentials and click OK.
How to Sign Out
- Unlock the phone and open the burger menu.
- Select the status (Available, Away, Busy, etc...)
- Select Sign Out
- Select Yes
- This can take up to 5 minutes but eventually you will see the screen without a user, and with a sign in button.
