MSTeams - How to opt out of calls from a Call Queue

This article is intended for call queues that allow opting out of calls. This is not the default behaviour of call queues, if you would like this changed please have your manager log a ticket.

  1. Open up the Settings menu in teams by clicking the 3 dots ... , and selecting Settings.
     
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  2. Navigate down to Calls

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  3.  Using the top bar select the call queue you wish to opt out of, then turn off Call Receiving.
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  4. This can take up to 10 minutes to sync and then you will stop receiving calls from this queue. 
  5. You can turn this back on at any time.